Contact
Name: Rachel DeMarco
Location: Massachusetts
Email: Rtallis16@gmail.com
LinkedIn: https://www.linkedin.com/in/rachel-demarco16/
Portfolio
MadCap Flare Mock User Guide
This mock user guide demonstrates technical writing and editing skills, including structured instructions, formatting, and key conventions required for detailed documentation.
Templates
User Manual Template
A structured user manual template, showcasing technical writing and editing skills, including information architecture, audience-focused guidance, documentation standards, UI terminology, tables, notes, page structure, and screenshot guidance. It demonstrates the clear, consistent documentation approach Rachel can bring to product education, support content, and internal teams.
Release Notes Template
A structured release notes template demonstrating clear product communication, organized enhancements, resolved defects, product areas, and planned release timing.
Metrics
October 16, 2024 through March 11, 2026
Professional Metrics from Payscale
1,000+
Total articles across four products
284
Unique articles and resources touched
27
Release dates contributed to
600%+
Increase in conference Community membership
Deflection Report Highlights
$299,116.36
Estimated total realized savings (Jan–July 2026)
238 / 87
Linked projects across unique tickets
72.4%
Support demand resolved via content
16,444
Total cases deflected through strategy.
Recommendations
“I had the pleasure of working with Rachel at Payscale and always appreciated the thoughtfulness and perspective she brought to her work. She was a collaborative partner who took the time to understand different perspectives, ask thoughtful questions, and deliver quality work. Rachel was someone you could count on to be a great partner, and I would absolutely recommend her to any team looking for someone who brings both creativity and a collaborative mindset.”
Marcie Pope
Principal Enablement Strategist at Payscale
“Rachel was my first-ever technical writing colleague, who onboarded and guided me through the established docs process at Sovos. We ended up making a great team, with Rachel taking the lead, and we made substantial improvements to the docs set, improved the core docs process with new tooling, and drove docs best practices across the products we supported.
Throughout my time there, Rachel was an invaluable resource and colleague. Her input on projects was incisive and clear, and she helped ensure we were always writing directly to the user in the ways that best served them. She deserves much of the credit for helping me establish a solid foundation in the field—and she’s just plain enjoyable to work with. I can’t recommend her enough.”
Cody Deitz
Senior Technical Writer at Coupa
Statement of Competencies
Writing & Editing Expertise
Over a decade of experience in technical writing and customer education within the SaaS industry, specializing in creating user-friendly documentation that empowers customers to maximize product adoption and success. Skilled in developing user guides, knowledge base articles, release notes, and other customer-facing documentation tailored to diverse audiences and technical skill levels. Experienced in leading technical writing teams, managing documentation projects, collaborating with cross-functional stakeholders and subject matter experts, and establishing documentation standards to ensure accuracy, consistency, and quality. Proficient in knowledge management, content strategy, and documentation performance analytics, with a focus on continuously improving the customer experience through accessible, actionable content. Adept at leveraging AI and modern documentation tools to streamline workflows, improve content quality, and increase user engagement.
Skills
Proficient in a wide range of technical writing, content management, and customer education tools, including MadCap Flare, Adobe FrameMaker, RoboHelp, Confluence, and Adobe Acrobat Pro. Experience with project management and collaboration platforms such as JIRA, Git, Slack, Microsoft Teams, and Zoom, as well as customer engagement and analytics tools including Salesforce, Gainsight, Pendo, and WalkMe. Skilled in creating interactive learning materials using Articulate 360, developing presentations with PowerPoint, and capturing and annotating screenshots with Snagit. Experienced in leveraging AI tools, including Claude, to streamline content development, improve workflows, and enhance customer engagement. Adept at learning new technologies, optimizing documentation processes, and using digital tools to support efficient content creation, editing, publishing, and knowledge management.
Leadership & Team Development
Experienced leader with a proven ability to manage technical writing teams, onboard and support junior technical writers and contractors, and lead customer education projects from planning through execution. Proactively builds cross-functional partnerships by establishing communication channels, coordinating meetings with key stakeholders, and serving as a liaison between customer education and other departments to align priorities and resolve knowledge gaps. Champions collaboration, knowledge sharing, and efficient workflows to strengthen team performance, maintain documentation quality, and ensure customer-facing resources align with product updates and business objectives.